About me Stanislav Derdziak
I am HelpDesk engineer

I bring extensive experience as a Help Desk Engineer, specializing in delivering first-line support and exceptional customer service. I am currently employed at Company), a leader in digital services and consulting. I am responsible for efficiently tracking, routing, and resolving employee requests, demonstrating knowledge in ITIL 4, ITSM, SLA, and Scrum methodologies. I also have basic knowledge of standard desktop operating systems (Windows OS, Ubuntu(Linux), MacOS), and Office 365 (Outlook, MS Teams, SharePoint, etc.)
I consistently ensure optimal service delivery.

My commitment to ongoing professional growth is evident through various certifications. I have completed courses covering Information Technology Fundamentals, ITIL 4 Foundation, and more. This has fortified my foundational skills in troubleshooting, customer service, and adept support in help desk operations.
Basic knowledge and skill in :
SQL, HTML, CSS, GitHub, Windows OS, Ubuntu(Linux), MacOS, Office 365,ITIL 4, ITSM, SLA, and Scrum.